State Bank Of India [SBI] — Charges fee excess drs

Address:

400092

There is a charge of rs. 12 on my sbi savings bank account. Spoke with the sbi customer and stated the same statement on the call that charges are valid and mentioned on website, but didn't advise where on the website. Was given a nodal officer's number to check with, as the complaint was closed without receiving a call. Got a firing from the nodal officer as it was my fault that i got charged. Then the call was transferred to branch and was advised to check website as the charges would be mentioned. Checked the entire website, nothing mentioned about this charge and why its been charged. Can anyone advise. Was within my free limit of atm txn and no atm txn made this month.