State Bank Of India [SBI] — charging high interest rate and emi

Address:

Bangalore, Karnataka, 560037

I have home loan with sbi (At panathur branch, bangalore).in july 2017, i got my interest rate reduced by converting the loan into mclr based rate (Sbi scheme for existing home loan customers). The interest rate was supposed to 8.65% (With dp less than 70 lac and joint owners) but the rate was changed to 8.7%. I also requested emi to be recalculated based on new rate. I spoke to higher interest rate and updated emi, and the branch manager told me the rate should be 8.65% and new emi will be deducted.in august, the rate showed up 8.7% and emi charged was still the same. I brought to branch manager's notice in early august and visited the branch on aug 16-17. He said we need to sign a new ecs mandate form (Which we did) and he assured that the in sep the updated emi will be deducted.in sep, still higher emi is deducted and interest rate shows-up 8.7%.

My complaint with sbi is -
- charging higher interest rate (8.7%) even when my loan is eligible for 8.65% and branch manager and racpc verbally agreeing to it.
- deducting higher emi even after assurance of charging updated emi based on new rate and getting new ecs mandate form from us.
- sbi panathur branch extremely unresponsive to emails/ calls/ visit to the branch. Constantly making assurances/ promises without meeting (I have email chain as proof if needed)