State Bank Of India [SBI] — cheque bounce charges levied for technical error

Address:

Palakkad, Kerala, 678731

I had given a cheque in favor of rural electrification corporation limited -54ec bonds on 20/09/2017
Vide my account [protected] (Sbi puthupariyaram-08245) via cheque number 377969 for an amount of rs 16
Lakhs. The cheque got bounced with the reason mentioning refer to drawer and i was penalized with a
Cheque return charge of rs 590/-. Infact the reason given by the branch on the cheque bounce was that my
Cheque was valid upto 10 lacs at non home branch. This would be very well accepted if i was drawing cash
More than 10 lacs but this was being transferred to a government bond. More over if there was any human
Error from my side like not keeping enough balance/corrections/signature mismatch etc i could very well
Accept me being penalised but unfortunately this is a technical error for which i am penalized. I have
Attached the cheque copy/return receipt for your kind perusal.

I hold this account with this bank for long time and more over i hold another 3 accounts with sbi one
Ppf account and another savings account in calicut.in my long standing relation with your esteemed
Bank had never had such a plight i am totally dissatisfied with the way i am being treated for the
Mistake of mine. I no longer feel to carry fruitful association with the bank as genuine customers like
Me are treated like this. It would be grateful if my penal charges can be waived and refunded to my
Account.
Had sent a mail on 4th oct to sbi department heads but no body had bothered to replay to mail till date. Request your kind intervention.