State Bank Of India [SBI] — Complaint against sbi gaddiannaram branch, hyderabad

Address:

500036

To,
The general manager.
State bank of india,
Hyderabad.

Respected sir,

I went to bank about 11.30 today to deposit cheque of rs. 50, 000/- into my wife's account at sbi gaddianaram branch, hyderabad. As i could not find any deposit slips at the writing counter, then i asked a person who is sitting near pass book update machine & asked for deposit slips, who in turn gave rude reply that no cash deposit accepted, you have to go to atm machine for deposit cash. So told him that i have to deposit cheque not cash. He said collect from one counter. At the counter the madam asked the same. After my explanations she gave and i deposited the cheque at the box. Is there any such rule that we must deposit cash at atm. As the branch manager was not available in his cabin so i simply returned from the branch.

In my last complain i had requested to surprise visit to the branch. At about 13.33 i sent sms 'un happy' to [protected], but not received any call till now. I was trying to lodge complaint by sbi complaint form but it was not going.

I request you to kindly quote the rule on the above cash deposit at atm and is there any instructions to the staff not to accept cash deposit at the counters.

Harish mulay
[protected]
[protected]