[Resolved] State Bank Of India [SBI] — complaint against sbi raigarh main branch

sbosescientist

from Raigarh, Chhattisgarh

Address:

Raigarh, Chhattisgarh, 496001

I have a salary account at sbi raigarh branch (Ifsc code: sbin0000460). I have taken a loan in 2015. During this, the loan manager told me for a sbi life policy with rs 8300 /- yearly premium. After that when i came for a loan in 2017, they also forced me for a policy (Loan manager mr. Jha and manager mr. Biswas) and told me that as per rbi instruction i had to take the policy unless my loan would not be granted. Rs. 30, 000/- has been deducted from my loan.
Now i am unable to maintain both policies. Recently i have surrendered my first policy. But sbi life staffs said that i can not surrender my second policy.
Today i notice that amount rs.8499/- has been deducted from my account for the premium of my first policy, which i have already submitted for surrender. Moreover i have never registered the policy for auto debit.
I request the authority concern to take necessary actions against sbi raigarh main branch.

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May 6, 2018

Complaint marked as Resolved

State Bank of India [SBI] customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2018

State Bank of India [SBI] Customer Care's response Dear Customer,

We acknowledge your concern. We request you to mail us your policy number and contact details along with best time to call you on our official email address - [protected]@sbilife.co.in.

Since details shared in this forum are protected and not visible to us due to security concerns. Hence, once mailed then please confirm us here along with your email address so that our team can trace your mail and connect with you for further discussion.

Thanks & Regards,
SBI Life Insurance - Customer Care

Verified Support

Apr 05, 2018

State Bank of India [SBI] Customer Care's response Dear Customer,

We have not received requested details till date via email on our official email address - [protected]@sbilife.co.in, hence as per our company policy, we are closing the loop here. Please reply us here, in case you need our assistance or wish to re-initiate the conversation.

Since details shared in this forum are protected and not visible to us due to security concerns. Hence, once mailed then please confirm us here along with your email address so that our team can trace your mail and connect with you for further discussion.

Thanks & Regards,
SBI Life Insurance - Customer Care