State Bank Of India [SBI] — Complaint not resolved

Address:	New Delhi, Delhi, 110076
Website:	www.sbi.co.in/portal/web/customer-care/addresses-and-helpline-nos

Dear sir,
I have attempted to withdraw rs. 15000/- from an atm situated at h block market, sarita vihar, new delhi on 12:01 pm on 04/10/2016. the money had not dispensed from the atm, but rs. 15000/- had debit from my account.
One doubtful person claiming himself an sbi atm maintenance staff having the key of atm has checked it and said that "you need not to worry, the money will be automatically credit within a week". the same sentence was repeated by the atm security guards present inside. but as i found that maintenance staff doubtful, the same moment i had registered complain to toll free number, stating the incidence.
The complain was registered and after 10 days on 15/10/2016 the complaint resolution message came on my mobile no. with the remarks""this transaction is successful. relevant documents sent to your branch..."
Such type of irresponsible and non-serious complaint resolution was not expected from country's most trusted bank nor is acceptable.
I request you to look into the matter seriously. if you have any doubt about my complain, then the help of cctv footage of that particular moment can be taken. that doubtful maintenance personnel and security guards can also be traced and questioned.
I am writing through email instead of visiting sbi branch, as i am a psu officer, presently posted outside and very far from delhi - ncr for few years for some particular assignment of my organisation and frequent travelling to delhi is not possible due to various constraints.
Kindly resolve the issue as soon as possible, so that my rs.15000/- can be credited to my account at the earliest.

Thanks and regards:
Arun kumar sinha
Mobile no.: [protected]
Complaint no:. at[protected]
Transaction no.: 5058
Transaction date: 04/10/2016
Transaction time: 12:01 pm
Atm id: s10s[protected]
Amount: rs. 15000/-
Atm location: h block market, sarita vihar, new delhi 110076.
Sbi account type: saving bank.
Branch name: sector 36/50, noida, uttar pradesh.