State Bank Of India [SBI] — complaint regarding failed transaction

Address:

Jodhpur, Rajasthan, 342001

I was trying to recharged my mobile on 11.11.17 and transaction was failed. The amount was deduct from my acct in this regard i have already lodge three times complaint online/telepathically and by mail my last grivance id token no is [protected]. My all grievance reply is "customer acct has already been credited on 15.11.17" however no such amount revert back in my acct till date. May i request you to kindly do need full action on my complaint.in this regard i have already fwd an complaint to my bank manager in written but he is also unable to trace amount. My bank branch is sbi army area branch jodhpur (3409).
If you need any other detail you may contact me on my mobile no [protected]
Thanks and regards
Manish rankawat
Jodhpur