State Bank Of India [SBI] — complaint regarding passbook entry

Address:

Jaipur, Rajasthan, 302004

Respected sir
I am account holder of sbi main branch jaipur. .recently i went sbi branch of barmich colony, jaipur
Timing was approx 2:15 pm.
I went for passbook entry ..attend said i will not do...and i went to branch Manager asked for ..he said entry open for 10 a.m to 12 pm..
He said that you may entry on machine if i have baarcode on passbook but machine was not working in that case bank should provide services for entry ...is that true that we can do entry on passbook on certain time?? I have complain regarding ..there is no rules on written on sbi regarding passbook entry timing...