State Bank Of India [SBI] — Compliant aganist sbi kruppunthara branch (for not ready to accept my application)

Address:

686613

I am an old lady with age more than 60 .Today (23rd Jan 2017) I visited the branch with my son (for helping me ) for applying a new passbook .

We approached the officer for applying it, but he refused to accept the application and said me to produce Identity proof. But as an old lady I forgotten to take my ID cards .

I have given all the documents including photographs to the branch when I opened the account.But producing ID proofs all the times is unnecessary.I requested the officer that, please accept my application, otherwise please reject with written a acknowledgement.But he was not ready to do so.

This matter is taken up by branch manager and invited us and discussed with her cabin.She also refused our request and not ready to accept the written application and give the acknowledgement too.And we repeated our request for either giving a passbook or a written acknowledgement.She told my son to get out from her cabin because my son is not her customer.

State Bank of India is a public institution.As a branch manager, she is responsible for accepting the application or return it with an acknowledgement.The branch manager has no right to tell my son to get out from her cabin with an indecent manner.He accompanied me to help me, since I am not aware of Banking and its procedures.