State Bank Of India [SBI] — core banking issue

I have generated temporary user name and password for sbi online netbanking facility. As per mail from sbi card, i was supposed to print application form and submit it to any sbi branch. But when i tried to submit it in jajpurroad (Odisha) brwnch, they are saying it can be process in dholpur (Raj.) branch only.
Is this is the core banking facility?
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23/08/2017, [protected], When I deposit cash I was charged rupees 59, I want to refund that amount

SIR, please change my mobile number for missing my handset & i will no nfor mation in my cards. so please change my mobile no [protected] to [protected] for i will received all information.

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