State Bank Of India [SBI] — Credit card

Address:	Bangalore, Karnataka, 560043
Website:	www.sbicard.com/creditcards/app/user/login

Hi, 3 months back while making a transaction using SBI credit card([protected]) the transaction got confirmed even without entering the pin. I just entered the first 2 digits of the pin and after 2 seconds the transaction got authenticated. So i raised this concern with sbi. I got a response that it will take around 90 days to resolve the issue and they credited Rs 48000(equal to transaction amount) to my credit card account. Well i never asked them to do so and because of this reason i was not able to convert my big transactions into emi. As this was a big security breach and break of RBI rule that the transaction should be completed with pin code i was expecting some good response from SBI. Instead few days back i received a mail stating Rs 48000 will be reversed back and also that as the card was physically present at the time of transaction they are closing the incident. Now i am having a credit card bill of Rs 64000 due. Due to this reason i am spending sleepless night and tension as i cannot manage this much big amount of money. Also expecting some kind of compensation as they are breaking the law and simply closing the incident without taking any action. Because they have given me reason that the transaction was genuine as card was present physically then why did RBI issued this rule of implementing pin for completing the transaction. Regards, Rachit Harlalka M +[protected]