State Bank Of India [SBI] — Credit card not delivered, but annual charges and penalty taken

Address:

Bangalore

I am already holding a state bank credit card. One of the sales guys offered me one more credit card with updated limit.
Application was approved and the card was sent to my address. As i was out od town; I couldn’t receive the card and told the courier guy to come back in 3 days as i will reach at the address during that time.
But they sent it back.
Once i reached back at the address, i had been constantly contacting the bank guys to redeliver the card. Which never happened and they had already sent me the statement.
After a month long follow up, they informed me i may have to pay delivery charges and they will arrange a re delivery, which i agreed. After few days i got a message saying my card has been delivered; but i never received it. Also they had charged penalty for non payment of statement charges plus gst on that and that is a huge amount.
Everytime when i raise a complaint, they are saying i may have to pay the charges but never interested in making sure that i am receiving the card.
Very pathetic service from SBI card team.
The guy who enrolled me always tells he will update the status, but that never happened.