State Bank Of India [SBI] — credit card not issued as per application

SBI bank official, New Shanti Nagar branch Raipur approached and requested to take a SBI credit card. On their request, I appeared on bank and applied for SBI Prime card. Ona verification call fromSBI, the SBI personal offered for ELITE card. I further conatcted SBI card helpline number and requested them to issue the credit card as per my written application i, e Prime card only. The SBI personal assured that my request will be taken into consideration and they registered a complaint no[protected]. But when I received the card it was Elite card. When SBI personal contacted to confirm whether I have received card or not, I informed him the whole issue.But rather than addressing the issue the personal disconnected the call. I have still not activated the new card issued by SBI.