State Bank Of India [SBI] — Credit Card Payment related Issue

Address:

SBI India

As I have made payment of 29000 on VFS portal on 18 August 2023, but me
card shows overlimit usage even though my credit card limit is 56000. They consumer service guy tells me that you will have to pay charges. When I contacted bank, they told me issue will be resolved in 48hrs still no update after a month. Why should I pay more money even I haven't used it, and even there is no more transaction in my statement as well than also they are charging.