State Bank of India — sbi credit card settlement done but they have not updated in cibil as settlement.

The general manager
Reserve bank of india
New delhi -110034

Dear sir,

I had sbi credit cards no: #[protected].

And when my outstanding balance was 61000/- which I was not able to pay due to my job loss, so I requested for the settlement.

I legal team called me and told me to pay the settlement amount of 39000/-.
and I have the settlement letter and payment receipts but I wonder that they have not updated my payments as a settlement amount. it shows a normal payment.

I am receiving calls for outstanding payment every time.

Request you to please do the needful.
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State Bank of India [SBI] customer support has been notified about the posted complaint.
Jul 18, 2019
Updated by Vaisakh U S
See how they stealing the money from the customer. I have attached screenshot of one of the employee from the bank asking for payment. see how she asked? as per bank record, the exact amount is 9000/- and they put 24000 but she asked to pay around 35K. this is how SBI dealing with the customer?

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