[Resolved] State Bank Of India [SBI] — credit card settlement - sbi

[Resolved] State Bank Of India [SBI] — credit card settlement - sbi - mental harassment

U [email protected] from Silchar, Assam

Dear sir/mam, I'm udit kumar balmiki using sbi credit card since 2017, due to personal health issues i left my job as a result i am unable to pay the dues on time. On july month i spoke with sbi card executive and shared my financial issues and ask him to provide me the best solution. He told me to pay 7200/- for the month. I made the payment on 23/07/2018, and that agent gave me solution to drop a request to convert outstanding amount to emi asap. I had done so having request no.[protected] and later on sbi card rejected my request. Then again after 2 weeks a lady agent called me regarding payments i told her too about my problem. Her name was kiran. Now, she made me convince to pay 10200/- amt and also promised me that i will not get any call from them for the month and that lady agent also gave her supervisor mr. Surya's no to share the bank ref details and asked me if i have any issues you can contact him (Surya). I was happy and i have managed to made the payment. Then after one week again i got a call asking for payment of 2300 sumthing amt. Immedeately i called on that supervisor mr. Surya's no [protected] to ask him help on this and i got reply from that person its a wrong no. I was surprised that how that lady agent fooled me and made fraud commitment. So, sbi card done a fraudulent trick for payments. I have the call recording of that conversation. Later on i got several calls for the payments they started harassing me now but i refused to make any payment and i asked them to settle my account asap. Again had a conversation with sbi card customer care for settlement request. They gave me req no.[protected] and again sbi card rejected my request. Sbi card putting extra charges on my account. I feel like helpless now. If sbi credit card really wants to help me so i request please arrange settlement process asap as per my previous bill statement dated 25 aug. Request you please help me out to settle my sbi credit card excluding all penalty charges and late fees. Thanks & regards, Udit balmiki Was this information helpful? No (0) Yes (0)
Nov 6, 2018 Complaint marked as Resolved State Bank of India [SBI] customer support has been notified about the posted complaint. Verified Support Sep 28, 2018 State Bank of India [SBI] Customer Care's response Dear Customer, It is our constant endeavor to ensure our service drives positive customer experience. In your case we truly apologize that we were unable to live up to your expectations. Oct 01, 2018 Updated by [email protected] Hi, Still I 'm getting calls from sbicard collection team. Today one executive from collection team his name was Narender ring me from mentioned no. ([protected]) he talked in very unprofessional manner and forced me to agree on 35000/- approx amount for settling card and then only he will forward to concern authority for settlement letter. Request you please make me clear if my card limit is 40000/- and if I calculate the payments of last two months (july+Aug) I have made i.e, 7200 + 10200 = 17400/- Then how can be my settlement amount be 35000/- as per your executive. Iam really fed up with all this misleading conversation. I would like to request you again please arrange necessary action so that I can settle my account. Otherwise I'm bound to move on for social platform. Thanks, Udit balmiki
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