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State Bank Of India [SBI] — Credit card unauthorised charges

Dear Sir,
I had an SBI credit card which I had closed long back and after closure I did not apply for a new card nor did the bank issue me a new card.
After this, sometime back the bank sent me a statement of Rs 588, for which I requested SBI Credit Card Customer Care to cancel it and they also assured to cancel it with a positive response.
But now again they have sent me in the same statement with more charges, for which I applied again in the bank but they have refused to cancel it.
At the same time, I also want to say that it is very difficult to talk to their customer care, how many times after dialing the number, it is very difficult to talk once.
Finally I request you to help me in getting these charges canceled
Card No. [protected]
Name : Nitin
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State Bank of India [SBI] customer support has been notified about the posted complaint.
Mar 05, 2022
Updated by [email protected] Somebody called me from this number +[protected]*** on behalf of state bank customer care.
He listened to my problem and after listening said, I have put a request for your statement.
I will call you back as soon as I receive
After that waited whole day but call back did not come.
Mar 06, 2022
Updated by [email protected] Today i.e. on 06.03.22 around 9 am I got a call from this number [protected].
The man said that your complaint has been registered, in order to remove the bill amount which is showing in your SBI app, he asked me for my phone's unique number by downloading quick sports team viewer from google play store.
After that told me to allow in your phone, then I did not like this method of his, that's why I did not allow him
He kept on clarifying again and again but I felt that some fraud should not happen.
Please guide me further so that I can know the further process.

Mar 12, 2022
Updated by [email protected] Till now no update from consumer complaint website
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Comments

Dear Customer, we need some more details from your end to understand the issue better. Can you share your phone number with us on sbicard.com/email along with your reference number: 852246 ?
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    State Bank of India [SBI] Phone
    +91 80 2659 9990
    State Bank of India [SBI] Address
    No.65, St Marks Road, Bangalore, Karnataka, India - 560001
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