State Bank Of India [SBI] — customer service

Address:

Koraput, Odisha

Dear sirs, my che no.981557 for rs.49500/- dt 03/10/2019 favouring home needs, jeypore was deposited on 3/10/17 forenoon at bazar branch, jeypore, was returned unpaid on 04/10/2017 after noon with remarks signature differs. The payee telephoned me in the evening about the fact and laughed on my conduct as an sbi pensioner. Immediately i rang up the chief manger who immediately responded to pay the cheque on the other day and expressed grief of being returning the cheque since most of the employees know me and my signature quite well. Today when i entered the branch with the cheque and it was cleared then and there. I wonder who are the two persons who returned the cheque with remarks, intentionally, that signature differs which not only turned down my image but also the image of the branch and spoke of customer service and took clearance in three days. Necessary action in this regard is requested and action should be taken when the signature was not differing at all, which can be proved on verification. The erring staff could have telephoned me about the cheque and asked me to know the truth. I suggest an excellent idea of transferring those officials to any rural branches so that they can learn and trained in signature tailing for a good period of time and come back to an urban branch where they can satisfy the customers betters. Kindly confirm me the position whether who is wrong and who is right with suitable action on the complaint. With regards. Jaganmohan sabat sbi pensioner, mohanty street jeypore, 764001 dist koraaput, odisha.