State Bank Of India [SBI] — debit card not received for 3 years onwards

Address:

Howrah, West Bengal, 711227

Hi,
I lost my sbi ru-pay debit card on 2015 december last week. Then after i visited to my home branch and applied to reissue new debit card blocking lost atm card.
Bank stuff assured me that i would receive new debit card within 15days.
After waiting few months i applied again 2nd time visiting my home branch.
This time also i haven't received new debit card, and visited bank to get the status of application, they said you are not eligible to get new debit card since you are holding pradhan mantri jan dhan yojna (Pmjdy) savings bank a/c.
Again, i applied for new atm card on 06/09/2018 and till now there is no update. Why i am not getting new debit card and where is the exact issue. Here is my account details.

A/c no: [protected]
Sagarika karan
Sbi branch code: 05766
Mobile: [protected]

Thanks,
Sagarika karan