State Bank Of India [SBI] — deduction of 10000 on friday 12.01.2018 at 4.46 pm but not successful

Address:

Mandla, Madhya Pradesh, 481661

Sir
i paid online payment of 10000 to MP treasury on friday 12.01.2018 at 4.46 pm but due to server problem 10000 rs. has debited but challaan is not generated and i have no documents except trans no.
so pls clear my solution ..5 days have completed and no money is returned or credited or challan no or cin no only crn no may be ...MPT[protected] OR MPT[protected]