State Bank Of India [SBI] — delay in account opening at sector 11 dwarka branch

Address:

New Delhi, Delhi, 110075

Dear sir

I had submitted a completed and approved application form for opening of an sb account on friday 16th march 2018 at sbi sector 11 dwarka branch. We were told that the account would be opened the next day itself but today i. E. 21st march 2018 when i visited the branch to know the status of my account mr. Shambu roy deputy manager of the branch told us that the account is still not opened. He was busy preparing some personal envelope to send a book to one of his relative when there is a big queue of customers waiting in front of him. When i inquired the reasons for the same he said the system is not working since friday itself and gave us a cold attitude. Is it the way sbi is planning to compete with the leading private banks of india? According to your chairman mr. Rajnish kumar 'frontline staff are the face of the bank' if that is so then i am sorry to say that the face of sbi is not attractive at all. Please open my account immediately and also direct your staff to be more polite and efficient.
An aggrieved customer
Ittee bhardwa
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