State Bank Of India [SBI] — delay in sanction scholar loan

Address:

East Singhbhum, Jharkhand

I am a mca student of nit jamshedpur. I apply for scholar loan on 25 october 2017 but no any response given by the campus branch of state bank of india till date. I also request them to loan disbursement on call but they didn't give proper response and cut my call without sasfactory response. I request to sbi please take few steps regard my complaint otherwise i have to discontinue my study. I request to them in humble way but they are reply in rude way.
The last day of pay fee is 2nd january but there is no effect on them towards my application so please solve my problem otherwise i have to complaint against you to ministry of human and research development.