State Bank Of India [SBI] — Denial to exchange damaged currency notes by Branch Manager Mr. Rajesh Gupta State Bank Of India Dhangu Road, Pathankot Branch.

Address:

145001

Sir
Most respectfully it is submitted that, We have some partly burnt, on which number and other things clearly visible and we want to exchange these currency notes.
State Bank of India Pathankot, Main Branch, Dhangu road Pathakot-PIN 145001, Branch Manager was today approached for the exchange of these currency notes. And he refused to do the same. He says that there was fire broke out in his house too, in the past and he himself also could not got the damaged currency notes exchanged. This SBI routinely exhange damaged currency notes.
My wife is again going to request Branch manager in this regard after lunch today itself.

The matter was also reported on 21/10/2016 to
The Deputy General Manager
Customer Services Dept.,
State Bank of India,
Corporate Centre, 4th floor
Madame Cama Road, Mumbai-400 021.
Tel:[protected], 22029451 Fax[protected]
email:dgm.[protected]@sbi.co.in
but no action till today.
Please do the needful and issue necessary directions to the said branch manager to the exchange of damaged currency notes.

Thanks & regards in advance.
Rajesh Chand Sharma [protected]
Brij Kanta [protected]