State Bank Of India [SBI] — executive sending nuisance messages

Address:

Thane, Maharashtra, 401107

I have a screenshot of a whatsapp message where an SBI agent have sent a nuisance message from her number to me would like to know wat action is SBI going to take against her as this is not how you interact with customers. I would appreciate if you can reply and let me know without me expressing what I felt reading her comments or taking this any further or legally as per Act