State Bank Of India [SBI] — failed transaction with bhim app

Address:

Arjunpur lumbhua sultanpur, अर्जुनपुर लुम्भुआ सुलतानपुर, 227304

I am suraj shukla i made transaction rs 30000 on 01/04/2019 to sbi via bhim. But it fails and rs 30000 in my account my bank account of pnb.
I raised a complain but no response, please solve as soon as possible.
Detail
Suraj shukla
Date 01/04/2019
My bank. Pnb
Transaction bank. Sbi
Transaction no.[protected],[protected],[protected],.[protected],.[protected],[protected]