State Bank Of India [SBI] — fastag-ts07gv6719- disputed transaction

Date of the incident: 14-jan-2020

Fasttag id: 34161fa[protected]b1c0

Description: on 14-jan-2020, my fasttag was deducted with an amount of rs.470/- without any reason and when i checked the transaction details at the portal it says adjustment at - pedda amberpet-11-jan-20 06.52.07.000000 am.

In actual, my tag was already deducted with an amount of rs.110/- on 11-jan-2020 when i actually crossed the toll gate.

I've been requesting them to assist resolving this and to arrange the refund of the amount of rs.470/- back to my fasttag. Its been more than a month there is no single response to my communication.

First thing, i tried is to log a complaint with the call center but they informed that they can log any complaint and advised me send an email by sharing the 3 email addresses team. [protected]@sbi.co.in, helpdesk. [protected]@sbi.co.in and etc. [protected]@ihmcl.com.

I sent out an email on the same day on 14-jan-2020. Since then i didn't received any response to my communication despite of my follow-up emails.

I again tried with the call center if they can assist getting a response. First time they notified me that they are escalating and i'll get a response. But i didn't any.

Second time, they informed me that they don't have any privilege or function to support me and requested me to consult the near by pos.

I tried with multiple pos agents but all of them shared that they are not responsible and it should be through call center only.

I again tried with the call center today and they again mentioned that they are escalating with a higher priority and i should get a response within 24 to 48 hours. I raised a concern that this was the same message i received earlier but didn't get a response and how can they be sure that i get a response and if they can share any contacts. They said i'll surely be getting a response and they don't have any contacts to share.