[Resolved]  State Bank Of India [SBI] — Forced use of credit cards and fees

Address:	India
Website:	Sbicard.com

I don’t normally post these things but I am extremely disappointed and truly angry for the first time with SBI Card SBI CSP. I made the mistake o[censored]sing their credit card and for the past 5 years, since I’ve migrated, have tried to cancel this card. I have paid unnecessary annual fees for all these years and not used the card, however, thanks to covid when we have time on our hand, I started writing to them, and I have had 5 emails up and down saying ‘We are sad to see you go’ however they don’t cancel the card, they tell me hey will waive the fee! I am holding on to every ounce of patience trying to explain I don’t live here and I don’t use the card, they can’t force me to use a service I don’t want! We should know that it is federal crime to force someone to use a credit card which could push them to hardship bankruptcy and mental health issues. They finally agree to shut the car shut say the annual fees will have to be paid!!! WhaT HAPPENED TO IT WAS BEING WAIVED AND YOU WERE SAD TO SEE ME GO??!!

Does our Banking system have any accountability as to what they do to our people? Their mental health? We place our hard earned money in their hands and all they do is Rob us?! And then we wonder where our worries come from? Is that what this has come to? I would like to speak to the directors of SBI and ask them if they did it fair to first force someone to use their services and then charge them? Would they pay if they were in Our place? Is that what your years of management studies taught you? Steal from your people?! Become mafias! You guys r in Australia too and I will make sure you are defamed here too!!
And I can’t even get started on how your call centres and customer service people work. Poor guys r stuck with silly trainings to act dumb, i empathise with them, it’s not their fault, they have been trained to do this! this is our future India? I ask again - Mr CEO, would you call your own call centre or write to them? It’s not created to help, it’s created to drive people insane!!
I am a very proud Indian and it breaks my heart to see this, we r very intelligent and hard working people, I take a lot of pride when I talk about our people, but when I experience this, I can’t help but feel so cheated and disappointed!!