State Bank Of India [SBI] — form 16a

Address:

New Delhi, Delhi, 110058

I am 86 years old and have been requesting my SBI branch in Janakpuri, New Delhi for Form 16A for the financial year 20118-19. Every-time I go, I get same reply, not received till now. I asked them to send on my email which they refused. The branch manager does not respond to calls. I wonder if the official mobile is given for customers or for personal use?

I asked my son to visit the branch today and after a heated discussion they gave form 16A which does not tally with the interest certificate issued by the bank nor the form 26AS.

I have sent mail to the email id given on the TDS certificate and also informed the bank manager about the discrepancy.

I have lodged a complaint with the customer care also who in their auto reply mail acknowledgement, mention they will revert back in 48 hours. No response from them.

SBI web site promise to call if sent SMS "UNHAPPY" on a number mentioned. SMS sent but no call or any revert received.

I requested the bank manger for higher authority contact details so I can escalate the matter to get the form 16A corrected which at the first instance not getting. She does not respond to my request.

All numbers indicated on the website, only ring but no one picks the call. There is a contact number mentioned on Form 16A, which I have called more than a dozen times, bell rings but no response. I have send a request on the email address mentioned on the Form 16A, No response again.

Can anyone help, whom in SBI, should I contact to get my issue resolved?