State Bank Of India [SBI] — fraud call received for atm renew mob no:[protected]

Sir on 28 jan 2019 i received call from mobile no [protected] for card renew but i didn't share any information but question is how he come to know that this account is having balance of such amount because he was making the transaction of balance amount but due to otp the transaction was not done. But same time he has withdrawn 5000/- from my father account from bob rewa mp due to unawareness of my father.
My complain is how he come to know the balance amount of account. And this mobile no must be traced by cibber cell and action to be taken against him so that other innocent must not be hacked.