State Bank Of India [SBI] — fraud of rs 8990 in the name of www.indiamart.com

Address:560103

Hi

I had applied for SBI SimplySave credit card in September 2017 and within a week after receiving the card, my account was debited with an amount of Rs 8990 in the name of www.indiamart.com transaction(on 26th September 2017). I was not aware
of this transaction and when I got the bill after completion of my first billing cycle, I reached out to the customer care over phone regarding the deduction and I was assured that it was done on behalf of SBI as a security sum to ensure that I don't escape from bill payment and that the amount would be credited to my account after some time and that it is .

I kept waiting for long thinking that SBI would credit the amount sooner or later but nothing happened. Hence I escalated the issue through mail last week to bring some accountability and credibility from SBI end. Today I got a call from SBI customer saying that the transaction was done by me and SBI has no involvement in this.
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State Bank of India [SBI] customer support has been notified about the posted complaint.
Verified Support
Aug 09, 2019
State Bank of India [SBI] Customer Care's response
Dear Customer, Apologies for the inconvenience caused. We would love to get in touch with you and address the issue, request you to please mail us your contact or card details at [protected]@sbicard.com mentioning reference number 182429 in your mail to enable us to address your concern on priority.
Aug 10, 2019
Updated by npm08
I am not able to send my contact details on [protected]@sbicard.com. Please provide a valid email id
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