[Resolved]  State Bank Of India [SBI] — Fraud on card

Hello Sir

I am Amit Karad, a SBI prime credit card holder now upgraded to Elite Credit card Member.
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I am dejected to the core by your serivce let me explain as to why,

In the Month on Nov 2021 I used to get repeat calls for converting part of the amount into EMI termed as flexipay,

I agreed to it and coverted Rs 40738.45 into 9 months EMIs following are the details of the same.

Dear SBI Cardholder, your request for Flexipay of Rs. 40738.45 for 9 months with an EMI of Rs. 4755.82 has been taken for Card No. XXXX3777. Your request will be processed within 5 working days. Please note the Service Request No.[protected] for your reference.

This was on 07 Nov 2021,
To my surprise on the very same Day three loan of same amount was loaded on my credit card,
at that point the limit of my card was Rs 98000 with Flexpay of Rs 122214 which is unbelievable.

Now, on paying good five EMIs still my outstanding was approx Rs 80000 so I rechecked my credit card statements for last five months and I was shocked to see that I have been charged three EMIs every month for last five months along with Interest on all three EMIs, GST, and over limit fees as this made my card cross its limit.

As a loyal SBI customer I had to pay

1. EXTRA EMIS
2. OVER LIMIT FEES
3. INTERESTS
4. GST

I have brought this to customer care's notice and raised a complaints repeatedly but till date nothings has resolved.

Due to a SBI employee's care less mistake I am still paying extra Money which I don't even owe to the bank.

Sir,

I am writing this email to the authority with Faith in you,

Kindly get this sorted and refund the extra amount paid, also a humble request not charge any interest on the same as I have over paid it well before time.

For your reference a screenshot shots of my statement elaborating the same have been attached with the email.

A prompt solution will highly be appreciated.
Regards
Amit Karad
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