[Resolved] State Bank Of India [SBI] — Fraud Transactions from SBI Account and Credit Card

[email protected]

from Delhi, Delhi

Mar 5, 2022

Address:

H-278/D, Kunwar Sing Nagar, Nangloi Delhi -110041

Dear Sir/Madam,

This is to inform you that my father Name is Rajnath Rawat who has a SBI Saving Account (Acc. No.-[protected]) with your SBI Branch CCRAS Janakpuri Delhi.
He is also using a SBI credit card.
Telephonic fraud happened when he called SBI customer care no. ([protected]) which is mentioned on SBI passbook last page, on dated 01.03.2022. around 4 to 6 PM timing. He called for enquiry about his SBI credit card payment status.

in a single call approx. 2 hrs. and during the call the representative changed the internet banking password and Rs. 433000 transacted from account from internet banking and Rs. 29500 transacted from SBI Credit card also on same date (01.03.2022) amount transacted by some named account Nearby Technologies Mumbai.

We are surprised that, how this fraud happened while calling on SBI registered customer care no. this was a telephonic fraud case or Phishing case we have informed to SBI Bank and Cyber Crime department of Delhi Police, we request you to kindly help us to resolve this issue and kindly help us to get reimburse the amount deducted from the account.

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Apr 12, 2022

Complaint marked as Resolved

State Bank of India [SBI] customer support has been notified about the posted complaint.

Mar 05, 2022

Updated by [email protected] This is to inform you that my father Name is Rajnath Rawat who has a SBI Saving Account (Acc. No.-[protected]) with your SBI Branch CCRAS Janakpuri Delhi.
He is also using a SBI credit card.
Telephonic fraud happened when he called SBI customer care no. ([protected]) which is mentioned on SBI passbook last page, on dated 01.03.2022. around 4 to 6 PM timing. He called for enquiry about his SBI credit card payment status.

in a single call approx. 2 hrs. and during the call the representative changed the internet banking password and Rs. 433000 transacted from account from internet banking and Rs. 29500 transacted from SBI Credit card also on same date (01.03.2022) amount transacted by some named account Nearby Technologies Mumbai.

We are surprised that, how this fraud happened while calling on SBI registered customer care no. this was a telephonic fraud case or Phishing case we have informed to SBI Bank and Cyber Crime department of Delhi Police, we request you to kindly help us to resolve this issue and kindly help us to get reimburse the amount deducted from the account.

Verified Support

Mar 12, 2022

State Bank of India [SBI] Customer Care's response Dear Customer, thanks for the details. We will try to resolve your issue ASAP. Please don’t mention your confidential details like Card number, PIN, OTP, CVV, etc with anyone or on any public forum. Do write to us on sbicard.com/email for more details.