State Bank Of India [SBI] — fraud transactions in sbi credit card

Address:

110078

Dear sir/madam,
Myself sumit nag, holding a credit card with sbi ending with 5585. On 17th oct 17 at 10.15 pm, suddenly i got six otp continuously without any time lapse in my mobile and six transactions totaling of rs. 54997/- have been done. These transactions have not been done by me or anybody else on my instructions. Even i didn’t share any of my credentials to anyone including my family members. I am a victim of a fraudulent transactions in my credit card.
I already took following action from the day of fraudulent transactions:-
1) blocked card immediately on 17th oct within 15 mins of last transactions.
2) lodged complain on 17th oct with sbi customer care, complain no.[protected].
3) lodged a fir with dwarka sector 17 police station, fir no. Dd39b dated 18.10.17. Complain with sbi in prescribed dispute form with sbi on 18th oct 17 at 9.57am (Sent through email to [protected]@sbicard.com). Interaction id[protected]
4) follow-up mail to [protected]@sbicard.com on 1st nov 17 (Mail copy attached)
Further, i like to inform you that later i got to know the same otp have also been sent to my email id sumitnag.[protected]@rediffmail.com also, and somebody has deleted the mails from my inbox (Later found the mail in thrash)
After rigorous follow up with customer care through phone and email multiple times, i got first response with big shock from email id. [protected]@sbicard.com, that transactions are genuine and done by me only and instructed to pay on time. Instead of providing relieve from mentally agony, sbi is putting more pressure on me to pay the amount which is not transacted by me, a poor victim of organized and well planned credit card fraud.
I am not in position to pay financially and mentally for the amount which is not done by me.in this situation, i request you please take an appropriate steps/actions to investigate the true fact of the transactions and relieve me from mental agony and financial liability.
Best regards

Name: sumit nag
My details:-
Mobile no: [protected]
Credit card no.: [protected] (Currently blocked)
Communication address: _
Details of transactions:

Date amount rs transaction descriptions time
[protected] 20, 000.00 https kitecash 22:15
[protected] 10, 000.00 airtelpymt-billdesk 22:17
[protected] 10, 000.00 airtelpymt-billdesk 22:20
[protected] 5, 000.00 idea cell-billdesk 22:22
[protected] 4, 999.00 idea cell-billdesk 22:23
[protected] 4, 998.00 idea cell-billdesk 22:26

Complain reference no. Received from sbi:
1) [protected]