State Bank Of India [SBI] — fraudulent transaction, of rs.15 000/- against my sbi credit card by sbi employees.

Address:

Chennai, Tamil Nadu, 600061

Sir,

I reproduce below the e-mail sent to sbi credit card division, customer care, chennai on 24.12.2019 & 27.12.2019.
E-mail dt.24.12.2019

Thank you for blocking my sbi credit card no. [protected] issued for me.

I regret to inform that i lodge a complaint regarding fraud transaction taken place on 24.12.2019 between 12.15 to 12.25 in my above credit card. This has happened from mobile no.[protected]. One person posing him as vijayaraghavan, sr. Manager from sbi, nungambakkam, approached me from the above mobile number and told me that he will help me for closure of my sbi card which i requested initially. He has told complete profile of me. He further told that my card is still not registered and activitated. He requested me to activate my card and enjoy the benefits. Even then, i refused to accept his request, he told that he will try for closing the above credit card instantly. For your kind information, regarding refusal of sbi credit card i already deliberated through my e-mail and requested for waiver of annual fee. But you have not accepted that and you wanted me to receive the card first and pay the annual fee before due date. Though i paid the annual fee on 17th december 2019, you have not taken action for closing the card permanently.

By hacking the above e-mails, the fraud has completely convinced me regarding closure of my card and in the mean time he has asked my details about card and indulged in fradulent transaction of rs.15, 000/- between 12.15 to 12.25 p. M on 24.12.2019. It is unfortunate that i did not receive from you any sms regarding fraud transactions made as above.

I have already registered a complaint through customer care and got acknowledgement no.[protected] dt.24.12.2019.

Kindly tell me how the fraud transactions can happen when i have not registered my credit card with you and activated. I have not done so because i am not interested in the card. Since you wanted me to accept the card first and pay the annual fee to close my card permanently, i accepted your suggestion and acted on it. Had the card been cancelled by you already, the fraud transaction could have been averted.

I therefore request your goodself to waive the fraud transaction of rs.15, 000/- which has happened by fraud for which i will be grateful to you.

E-mail dt.27.12.2019.

This is further to my complaint in respect of my credit card no.[protected] and your sr no.[protected] dt.27.12.2019 regarding fraud transaction taken place on 24.12.2019 between 12.15 to 12.25 in my above credit card.in this regard, i wish to inform that on 26.12.2019, my friend has dialled the mobile no.[protected]. Where from i got a fake call on 24.12.2019. He got answer from the other end that the person responded was mr. Arun kumar, working in sbi credit card division, nungambakkam branch. Sir, i am sure that this person only made a fake call addressing himself as vijayaraghavan, sr. Manager, id no.525201, nungambakkam branch, chennai, and cheated me for rs.15, 000/-.

With full knowledge of my credit card and e-mail exchanged between me and sbi for the last 20 days that i wanted to return the card back to sbi and my card is not registered and activated, he convinced me to cancel the credit card if ivr and otp numbers were revealed to him.

Therefore, my earnest request is to track the mobile no..[protected] and trap the person arun kumar of credit card division, sbi, nungambakkam branch, who is the culprit. I also request your goodself to waive the fradulant transaction made on 24.12.2019 for rs.15, 000/- for which i shall be grateful to you.

On 28.12.2019, i received an sms from sbicrd stating that service request no.[protected] regarding trxn dispute could not be processed in my favour.
I regret to inform that this enquiry is not fair and it is over within 4 days from the date of my complaint. I assure you sir, that your sbi person who is working in nungambakkam branch, chennai, used his mobile no.[protected] and done 3 fraud transactions in mumbai and gurgaon which you will find from sbi credit card statement sent to me on 3.1.2020. You can very well conclude that how 3 different transactions could happen in few minutes when i was available in my office on 24.12.2019.

Therefore, i request your goodself to kindly investigate the case and arrange for waiving the fraudulent transaction of rs.15, 000/- immediately. Further, i request your goodself to cancel my above card immediately, as i do not want this card due to personal reasons.

Regards,

R. Kannan