State Bank Of India [SBI] — getting life certificate from bank

Address:

411007

My mother has a pension account with sbi. Her account is in sbi, baner branch in pune. Every year she gets a certificate of life. This year also she went there to the branch. They did not accept her request on a plain paper and wanted her to fill a form the form they did not have. They returned her back without serving. Branch is really far from our home, it takes 90 minutes one way to reach the branch and they were aware of it. Still they did not server a senior citizen (75 years) and sent her back. One of worst experiences in this branch.