State Bank Of India [SBI] — Gold loan procedure for Senior Citizen reg

Address:

Dahanu Road -401602

I am Senior Citizen has visited the Bank on 30th July-2021 for Gold loan closer procedure & i am having 1st Number at Gold Loan staff counter at 11.00 AM & shown the proof that there is sufficient balance in my account but upto 2.00 PM the staff & Branch Manager has so lethargy they neglected and takes three Hrs even though i have explain that 2 months child was at home they have not paid attention.

Second incidence was that previously two time i have visited the Branch Manager she says that i am on online training program so not attended me properly. Hence i would like to state that Bank is Customer oriented but in working Hrs such activity is not good sign as what i face? then other Ille rate customer where they have to go.when she is busy in such activity.

Thirdly as a senior Citizen waiting for Branch Manager from 3.00PM she was not in Cabin but staff says she is not in office but will come so wait & i am waiting upto 2.00 Hrs & then she come alongwith her family in Car not paying attention to us & left with her family in Car

All these incidences are not good sign for Customer oriented Nationalize bank today i have spent two Hrs to lodge on line complaint to SBI Customer Care site but after feeding all information i click the submit button message appear as ERR_CACHE_MISS & so on messages