State Bank Of India [SBI] — illegal charge deducted

Address:

474011

I have purchased neta baleno taken car loan
From SBI parav. On this loan I am paying EMI of Rs. 8300. At the time of loan procedure, I have not been informed by loan manager about submission of RC book to the bank. And now they have charged fine of Rs. 2950 for not submitting RC book. During last 5 months I have not received any intimation mail /SMS or call from bank regarding the same and suddenly they are charging me fine more than my EMI.

In last 2 months I have visited with my car but neither of your staff has informed me about RC book submission nor I have received any formal notice regarding the same. My car was registered on very next day of purchase and I was having RC book after 1 month. If I would have been aware about submission or any of your staff would have asked me about the same, then why I would have avoided the submission. You people send regular alerts regarding EMI payment but no SMS/ E-mail regarding failure of RC book submission? If I will stop paying EMIs then you will come to my place for collection then why there is no such procedure for other necessary submissions?

When I raised complaint online regarding the fine, Branch manager from the branch have closed the same without contacting me.

When I called in the call center then about these huge charges they said for contact to branch. So your people only are not aware about the issues and charges. They are misleading me which is a mental harassment and I am under tremendous pressure due to the same.

Sir, I work very hard to earn every single rupee. Rs. 2950 is a very big amount for me. Also I am a punctual borrower whose non of the EMIs has been delayed. Still you are charging me such a big fine. On other hand people like Vijay Malyya are eating up the entire banking system and still moving freely. Then what is the use of me following the rules strictly? Give me one valid reason, even after this injustice, why I should pay back my loan as per rule and not default the same?

I request you to please reverse these charges.