State Bank Of India [SBI] — im complaining about sbi staff

I want to open account in sbi barauli branch which is situated in gopalganj in bihar state.many times i went to this branch and requested to staff members to open my mothers account who is senior citizen.but all the staff are rudly behaving not to open account and they dont know how to talk to lady.please help me to open an account in this branch.the working environment is also not good .they dont pay attention on my problem .they neglecting my words, and say come another day, say wheather u will complain, I dont care.please punish this type of staff and help the customer.im a working lady and dont have time to go bank again and again.