State Bank Of India [SBI] — irresponsible behavior of branch manager and lack of knowledge about banking policy

Address:

Nashik, Maharashtra, 422101

Respected sir/ madam
I apply for demand draft by online mode dated on 11/09/2017 at sbi, branch jail road, nashik road, nashik - 422101.
I went in branch to collect demand draft and showed online transaction copy on counter, bank clerk said that i cannot issue you without submitting physical transaction copy with us. I said him that sir myself is account holder and i can saw you other id proof like pan card, aadhar card, if your bank mentioned such type of notice at your website that while collecting demand draft, you must submit physical printout of transaction receipt then i bring this with me. He said meet manager sir. I went in the cabin of manager and said him that sir i am showing transaction copy with my id proof at your counter but said person is not issuing me a demand draft, if you said this notice that customer must bring physical copy of transaction receipts, i may bring the said. He replied me that "me kuch nahi kar sakta, usne bola he to sahi hai aap jao, or kuch suggetion hai to suggetion box me dalo, i said him that sir you cannot give this type of answer to your customer, give me this is writing that you cannot issue d. D. Without physical printout, he said to me that"maine apko nahi bulaya ki aap hamare bank me account khulwao"hame customer ki jarurat nahi aap jao yahase.
They i ask branch manager about his name, he said to me that" bahar jake dekho", i came outside his cabin and again entered in his cabin and said him there is no display board outside, he said to me that,"nahi batana muze mera naam jao"
This was the attitude towards consumers, and this is the value of commen man, because we are not vijay mallya to give vip tratment