State Bank Of India [SBI] — loan repayment before maturity period

Address:krishna nagar sonkh road mathura a/c no. 37443483105

Hello sir
i am dharmendra kumar from mathura i have taken car loan in Dec 2018 .maturity period of this loan is 3 year but i have deposite all EMI till march 2020 .Only Rs.2000 balance i want to close my loan account but i can not do this because when i am process to rs. 2ooo, a message displayed on net banking window transaction can't process please contact branch/manager. but due to lockdown i am unable to contact branch. my transaction account shows the Lien Amount of Rs. 11163.00 but only 2000 rs car loan balance on me so please resolve my issue . and release the withhold amount after deduct 2000 balance car loan.
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