State Bank Of India — Sbi means big headache

I have done a online transaction threw debit/ATM cards {issued by state bank of India against saving account no [protected] namely jagdish prasad & vikas nyati } on date 17/8/15 by payU money gateway from my/our account to emitra/rajonline account for rupees 5000/- and amount is debited from account but not credited into benifitioery account so i file a complain threw sbi call centre with refrense no PO[protected], after some time i received a sms from bank that i submit some formalities hense i contact with bank threw email/call and tell him that actually what they want from me so my home branch says that i/we account holder ignore that sms and wait for resolving the problem hense i wait but after some time bank again send a same sms but they not call me and explain me that actually what they want form me so matter is diclosed possitively pls note threw your channel i requested to my bank that kindly look into the matter and do the needful and call me and explain me that actually what they want from me to resolved the matter and oblige here with thanks regards vikas nyati mobile [protected]