[Resolved]  State Bank Of India [SBI] — mentally harassment by sbi

Address:

Rampur, Uttar Pradesh, 244901

Hi,

I am account holder of sbi with branch code 702 since last 2 yrs but i'm not unable to use my online services since then...

Whenever i call to customer care they suggest me to go my home branch and after going my home branch first i'd to wait in a long queue and when i got my number that executive suggested me to go another counter and again i've to wait to get my number...
Over all, after completing wait time i got again new user name in an envelop where i told them that i've already registered and not able to use my internet banking...
While doing new registration i got an error that as per my details i've already registered... This time i call on customer care they again suggest me to go my home branch.. After three months i again visited my home branch they again gave me an envelop with new user name...

Are they kidding with customers...

I follow the online process and did
1- forgot user name
2- forgot password
With above mentioned process i filled my account details and after too many attempts finally i got my user name but now i am getting error "account not available".

Today again i called to customer care and they are again suggesting me to go my home branch... I am 250 kms far away from my home branch and told customer care executive that i can't go there but they have no other solution even i'd also words with senior executive he also didn't have any option...

Overall experience is too bad... This is 21st century where everything is connected with internet.
Sbi call hold logo is -
"yha sbi ka home branch kaha h... Arrey home branch to apki pocket me h"... What is the meaning of this call when i've to go 250 kms just to inform my home branch that my bank account in not showing with my internet banking... "which is already pre authenticated with proper account details"...

This type of customer service sbi executives are providing to the customers or doing mentally harassment...

I would like to suggest them if they can't help out the customer not even once then they should not open customer care help lines.

Can i hope to get resolved my problem which is not too big for bank but customer is suffering in all this after going through bank defined process which is not following by their owned employees : (

For more information, you can go through cms [protected]