State Bank Of India [SBI] — Misbehavior of staff

Address:

Nagaon, Assam, 782001

Today (20.09.2016) I received a phone call from Mr. Pranjal Borah (Assistant Manager, SBI Nagaon Branch, [protected]) in regard of processing fee against my commercial car loan. I completed all formalities on 5.9. 2016 for a commercial vehicle loan and got it delivered before one week.
When I asked him about detail of processing fee, he declined to share and behave roughly. I could not understand why after 15 days of agreement processing fee is deducting. Surprisingly I received my vehicle before one week.
The incident made me surprise and hurt me by the irresponsible behavior of the staff. Is it professionalism of a bank staff??

Pls. inquire the matter and take necessary action.