State Bank Of India [SBI] — misleading sms by sbi

Address:

GT Road, 532001

Respected Sir,

I am a customer of SBI, Srikakulam (IFSC No SBIN0000919).

I received a SMS on 29 December 2019 to my registered mobile number that "Please visit SBI MAIN Branch, GT Road on 30th, 31st December from 9am to 9 pm. Submit your KYC/AOF, one photo. URGENT. If already submitted kindly ignore."

I rushed to above said branch of SBI on 31 Dec 2019 and inquired about my message in enquiry counter. The person at the enquiry counter asked me to visit counter No 9. There was a big queue of persons who got the same message were stood to submit their KYC details. When I got the chance to talk to SBI official, she asked my account number. I gave my account number to her. She checked and told me that there is no need to submit KYC documents in the branch. This is actually a waste of time and harrasment to customers who have already submitted their documents.

I would like to inform you that this is not the procedure to update the KYC data. The bank has complete data of customers with it. The message should have been passed to those who have not submitted their KYC documents in the branch. Why should all other suffer for a simple bank mistake.

You are humbly requested pass the order to all branches to follow proper rules and not to disturb those customers who have submitted all required documents.