State Bank Of India [SBI] — money debit for no reason.

Date of incident - 07.07.2018.
I opened an RD with monthly installment of Rs. 3000. The first installment was immediately debited from my savings account. But due to some reason, I had to close the RD account within around 10 minutes of opening it. To my utter surprise, I was only credited with Rs. 2579 in my savings account. I registered a complaint by calling in their toll free number and I was provided with a ticket number. At present, the status of the complaint says as "closed". I called SBI toll free number again. Now, the representative says that I need to go to my home branch in person and drop an application regarding the matter. Is this justified? Was it my fault that I need to go to the branch for resolution?
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State Bank of India [SBI] customer support has been notified about the posted complaint.
Jul 13, 2018
Updated by Gabe
My complaint number is [protected].
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