State Bank Of India [SBI] — money debited from account unauthorized
A
anandbalaji93
from Bengaluru, Karnataka
A fraudulent transaction was tried in my account on 10th june 2018 from 21:09 to 21:17.
I got 6 messages continuously stating that "dear customer, your transaction at pos [protected] has been declined due to insufficient fund in your account" and 141.6 rupees got debited from my account (Luckily i had only 218 rupees in my account) and i am not able to see them in my mini statement. I have immediately blocked one of my two debit cards (Ending with 1649) but i am worried to use my account again as the fraud may happen and i will lose my money. I have raised a complaint on this in sbi customer care with id:[protected] but got a response stating it is as per bank terms and conditions charges are debited but they failed to answer the questions why did they charge when i did not even try the transaction? Such awkard response. Please take necessary action from your end also please return the amount debited from my account.
+1 photos
Was this information helpful?
No (0)
Yes (0)
State Bank of India [SBI] customer support has been notified about the posted complaint.
Jun 13, 2018
Updated by anandbalaji93 A fraudulent transaction was tried in my account on 10th June 2018 from 21:09 to 21:17 .
I got 6 messages continuously stating that "Dear customer, your transaction at POS [protected] has been declined due to insufficient fund in your account" and 141.6 rupees got debited from my account (Luckily I had only 218 rupees in my account) .I have immediately blocked one of my two debit cards(ending with 1649) but I am worried to use my account again as the fraud may happen and I will lose my money.I have raised a complaint on this in SBI customer care with Id:[protected] but got a response stating it is as per bank terms and conditions charges are debited but they failed to answer the questions why did they charge when I did not even try the transaction?Such awkard response.Please take necessary action from your end also please return the amount debited from my account .
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
Post your Comment