State Bank Of India [SBI] — money debited my account

Sir on 30 sep 18 i draw money 20000 rs by atm card on near sukpura chouck rohtak haryana sbi atm vide txn 3817 and again i draw money 20000 rs with atm card by same atm vide txn 3818 but atm supply gone and money not come out. I loged a compliant in sbi custmer care on same day vide compliant no [protected] but there is not refund credete 20000 rs. in my account till date. and there is no responce by sbi. my account is held sbi branch air force station hassimara.