State Bank Of India [SBI] — money deducted but not paid during online transaction to nit warangal

Address:

Kolkata, West Bengal, 700058

Sir/ madam,
I am an account holder of your bank and i have atm card from your bank. On 28/11/2018 i made an online payment to national institute of technology, warangal during an application on their online portal (Transaction id : [protected]igaevrwky2). An amount of rs. 1018.88/- was deducted but it was not paid to them and i could not proceed further. I had to pay again (Transaction id : [protected]igaevuqka8) to proceed for the application and completed successfully.

I called to your customer support system twice and requested to lodge a complaint about this but they did not take it and assured that i shall receive my money back automatically after 3-4 working days. Surprisingly, still now i did not receive the money back. So, therefore i request your kindness to return my money as early as possible.

Yours faithfully
Soumi bhattacharyya
79, p b ghat road
Po - kamarhati
Kolkata - 700058
Mobile no.:- [protected]