State Bank Of India [SBI] — Money not refunded and payment failed while applying passport

Address:

Shimla, Himachal Pradesh, 171006

While applying for the passport on Saturday i.e. 4th March 2017, I made payment under the ARN- 17-[protected] but the payment was failed and the amount was deducted from the account.
Kindly look into the matter and refund the amount .

For your reference attached is payment detail and payment failure detail.
Several mails have been already sent to the listed id i.e customercare.[protected]@sbi.co.in but all in vain.
now even my passport is with me but the payment still is not refunded.
pathos !!! the management who harass the people despite solving the matter

Looking forward for an early consideration.