State Bank Of India [SBI] — no response for the consumer grievance from sbi telco campus jamshedpur

Address:

831001

Sir/madam,
This is with reference to the waive of the interest for the education loan i have took for the engineering term[protected] and under the central government scheme the 4 years interest should be waive off as per the scheme if the parental income source is less them 4.5 lpa. I have request multiple time to the telco branch officials to proceeed but till date no one care to acknowledge and respond to it. I request the telco branch should acknowledge adn fulfilled ny waive off for teh educaiton loan.

Mail chain attached - hello sir,

The reason for adding is that th e loan was finally sanctioned from the bistupur branch and its come under the jamshedpur branch. If the mail handler are different for bistupur branch kindly add the same mail and forward the same.
It is quite shocking that the telco brach officials don't care to respond within the working time if any consumer grievance are reported. The mail communciation is on the official mail handler and within the official working time.

Multiple reference consumer grievance has been raised on the respective portal and been the accountability to respond is compeltely missing throughout the term. I request the telco branch officials (Anurag, ak singh) to atleast acknowledge and work on the fulfillment of the interest waive off for the loan mentioned.

Reference sbi ticket nos for the complain - [protected]
Ref central pg complain - deabd/e/2017/30481
Ref sbi customer complain - op[protected]

Kindly let me know if you need any more information or document regarding to the waive off the compelte interest as per the scheme.

Reagrds kamal dev
[protected]/[protected]